Hello there! Here's where you can find info on everything from shipping to DIY printing tips. If you can't find what you're looking for, feel free to ask.

General

What are your business hours?

Monday - Friday
10am-5pm Pacific

excluding major U.S. holidays

Mindy here. I run this shop single handedly, wearing every business hat there is sans printing. So you should expect contact form responses, digital proofs, & personalized printable orders to be emailed during business hours (so I can maintain a sense of sanity in my life).

How fast do printed orders ship?

This is dependent upon how quickly you respond to the digital proof email that I send within 1 business day of submitting your order. Once you give me the green light to print, your order will be delivered in 8 business days (excluding U.S. holidays). Party games & stationery orders ship UPS Ground from my printing partners in New York. I'll email you with a tracking number once your order ships.

How will my printed order be packaged & shipped?

Printed paper goods (stationery & party games) are shrink wrapped to keep moisture out. Then they're shipped in a nice, sturdy box via UPS Ground.

Do you ship internationally?

Currently, physical printed items are only available for U.S. customers. However, digital printable items may be purchased from anywhere in the world. I'm happy to format printable PDFs to print on A4 sized paper / card stock upon request. Just let me know in the note box at checkout.

Can you make something totally custom just for me?

Maybe! I generally love creating custom treats, but sometimes my work load doesn't allow for it. If you're interested in learning more about commissioning me for custom work, visit my Custom Projects info page.

What's your policy on cancellations, exchanges, & returns?

Please visit our refund policy page for details.

Why do I see stuff from Sizzle Cone Designs around the interwebs that leads me to this website?

That's us! We made the switch to Wild Truth Design Co in 2017.



All About Printables

Are "printables" editable templates that I can personalize myself?

No, I don't offer templates. If a design is specified as personalized or custom, I handle those personalizations on my end.

Can I just get the printable version of a design now and purchase printing later once I have a more accurate headcount?

You bet! Just shoot me a message when you're ready, letting me know what you need. 


What if I'm in a part of the world that uses A4 sized paper (not 8.5x11" Letter)?

Not a problem! Most of the printable PDF designs are available to print on A4 paper as well. Just be sure to mention this in the note box during checkout. I'm happy to accommodate!

**If you order an "instant download" design that doesn't include an A4 option, please message me directly to request one.**


What program or software do I need to open my printable PDF?

In order to open PDFs, you'll need Adobe Reader. You can download it FREE here.


Why is the PDF password protected?

Copying content from the PDF or exporting into another file format is strictly prohibited and password protected for copyright purposes. However, you will not need a password to print the document as a PDF. 


What kind of paper should I print on?

I personally recommend 80 to 100 lb cover card stock. Paper in this weight range is thick & fairly rigid (not flimsy like boring copy paper), making it ideal for special occasions.

However, many home printers are incapable of properly feeding card stock of this weight. You'll need a printer that feeds the paper at a 90 degree angle. If your printer turns the paper 180 degrees during printing, you'll end up with off centered prints. And that's just annoying! 

If your home printer can't handle heavy card stock, try a lighter weight card stock like 67 lb bristol card stock. This is our second best choice.

I do not recommend using thinner card stock or regular copy paper, because you'll most certainly have bleed-through issues with double sided designs.  


What materials should I use for trimming or cutting?

Scissors are totally fine. But a quicker, more precise method is to use a paper trimmer (commonly found in craft and big box stores).




Troubleshooting Printables

The paper's loaded in the tray. Now what?

Everyone's computer / printer setup is different, but here are the highlights:

  • Select the "Landscape" page orientation.
  • UNCHECK the "Auto Rotate & Center" box.
  • Page Scaling should be set to 100%.
  • And be sure to select the Paper Type that best matches your chosen media. 

Oh no! Some ink bled through to the back side when I printed my two sided design.

Sadly, this is most likely the result of using a thinner card stock. One way to get around this is to adjust your printer's ink output, if you have that option. Check your printer's manual to see if it offers this capability. If not, you'll want to try printing on a thicker card stock, sending your file to a local or online print shop, or having us print 'em for you.

The PDF is printing off-centered, & it's driving me nuts! What gives?

Ugh, I feel your pain. First, please rest assured that the PDF itself is perfectly centered. Most likely, your printer / card stock is the culprit. If your printer turns the card stock 180 degrees (from the paper tray all the way through to the finished tray), you'll need to use a thinner card stock, like 67lb bristol card stock. Or take the file to a local print shop with printers made to handle heavyweight card stock.  




Still have questions?

Try the Live Chat feature, and if I'm not online, shoot me a message, and I'll respond within one business day.